The Artificial Intelligence (AI) Support Agent is an advanced tool capable of interacting with users, understanding their needs, and offering real-time solutions. From resolving incidents and frequently asked questions to providing personalized assistance across multiple channels, this agent becomes a strategic ally for companies looking to optimize their customer service and ensure fast, efficient, and satisfying experiences.

Its main advantage is the intelligent automation of customer service processes: it operates 24/7, reducing operating costs and improving efficiency in every interaction. With the ability to adapt to the context and needs of each user, the AI ​​Support Agent not only answers queries but also anticipates problems, offers personalized solutions, and manages incidents in real time, driving a more agile, reliable, and customer-focused service experience.

Advantages and Benefits

24/7 availability

The agent never rests: they can handle inquiries at any time of day, 365 days a year. This ensures that customers receive immediate assistance regardless of their time zone, eliminating the frustration of waiting during business hours.

Unlimited scalability

Unlike human teams, which are limited by time and response capacity, the AI ​​Agent can handle thousands of queries simultaneously without reducing the quality or speed of service.

Personalized attention

It uses historical and contextual data from each customer to tailor its responses. This way, it doesn’t provide generic answers, but rather offers recommendations and solutions tailored to the user’s actual needs.

Incident automation

It can process routine requests such as ticket openings, status updates, returns, or refunds without human intervention, speeding up the resolution of common issues.

Natural Language Processing

Thanks to its ability to understand written human language, it interprets complex questions naturally, responding as a human agent would, creating a fluid conversational experience.

Reduction of operating costs

By reducing the need for large support teams, companies significantly reduce costs on personnel, infrastructure, and training, without sacrificing quality customer service.

Success Stories

Zendesk + AI Agents

Zendesk sought to improve customer service across multiple channels, reducing response times and optimizing operating costs.

Custom AI agents were implemented to handle frequent inquiries, escalate complex cases to humans, and analyze interactions in real time.

Results:

  • 40% reduction in response times.

  • 25% operational savings.

  • Improved customer satisfaction (+30% in surveys).

  • 24/7 availability in more than 10 languages.

Characteristics

AI Agents

Integrated Multichannel Care

The AI ​​Agent can operate on different platforms simultaneously: website chat, WhatsApp, Messenger, email, social media, and mobile apps. This ensures that the customer always has a channel available to communicate with the company.

Natural Language Processing (NLP)

Thanks to advanced algorithms, it understands questions and requests in natural language, even when they are poorly written or contain typos. This allows it to respond fluently and naturally, similar to a human agent.

Automation of Repetitive Cases

Manage common inquiries such as order tracking, password changes, ticket openings, status updates, or returns, without the need for human intervention.

Intelligent Escalation to Humans

When the AI ​​Agent detects that a case requires personalized attention or a more complex situation, it transfers the conversation to a human agent, providing the complete history to prevent the customer from repeating information.

Proactive Customer Management

It not only responds to inquiries, but also sends notifications, reminders, incident alerts, and follow-up messages, anticipating customer needs.

Real-Time Analysis and Reports

Generate detailed metrics such as response times, reasons for contact, satisfaction level, volume of interactions, and recurring trends, providing strategic insights to improve internal processes.

 

Integration with CRM and ERP

It connects with leading business management systems, allowing you to access key information such as customer history, invoices, orders, and contracts, providing more comprehensive and personalized responses.

24/7 availability

It operates seamlessly, ensuring continuous support for customers across time zones and eliminating downtime.

Important: Our AI services are constantly updated by our expert AI team. If you require a feature that isn’t currently available, please email us at sales@vexsoluciones.com to request it and consider it for future updates.

How to Get Started?

AI Agents for Business

An AI Support Agent is an advanced artificial intelligence solution designed to interact with customers, employees, or suppliers, simulating human communication and optimizing the entire incident handling and resolution process in an automated manner.

Customer Interaction

The AI ​​Agent responds to requests and inquiries in real time, whether by text or voice, through multiple channels such as websites, WhatsApp, email, internal chats, mobile apps, or social media.

Natural Language Processing (NLP)

Using advanced NLP techniques, it understands user questions, identifies their intent, and detects problems or needs, offering fast, accurate, and contextual answers.

Access to Support Information

It connects with databases, ticketing systems, ERP, CRM, and management platforms, providing access to key information such as order statuses, incident history, warranties, company policies, and technical documentation.

Support Query Management

Based on customer needs, the AI ​​Agent applies predefined workflows to resolve common issues, guides through step-by-step processes, and, when necessary, escalates cases to a human agent.

Generating Effective Responses

Produces clear, empathetic, and personalized responses tailored to each situation, with detailed information on solutions, timelines, procedures, and steps to follow to resolve the incident.

  • Clear Objectives: Define specific business objectives.
  • Identified Use Cases: Identify specific application scenarios.
  • System Integration: Compatibility with internal systems and databases.
  • Data Security: Ensure the privacy and security of information.
  • Personalization and Adaptability: Responses tailored to business needs.
  • Scalability: Handle growth in the volume of interactions.
  • Channel Interoperability: Operate on multiple communication channels.

Our Clients

Since we integrated the AI ​​Support Agent, our frequent inquiries are resolved in seconds. We’ve reduced ticket volume by 60%, and our customers are more satisfied.

Ana María

The agent works 24/7 and serves customers even outside of business hours. This has allowed us to improve the experience and maintain loyalty opportunities.

Patricia Yabes

Thanks to automation, we’ve reduced our response time from 15 minutes to less than 1 minute. The difference is impressive.

Jennifer Rodriguez

The AI ​​Agent connects with our CRM and ticketing systems, making it easy to follow up on cases without human intervention for most inquiries.

Norca Lara

Our customers really appreciate having their issues resolved quickly. The agent responds with empathy and precision, almost like a human.

Lourdes Lorin

We used to have endless lines in the support chat. Now, the AI ​​Agent handles 70% of requests automatically, freeing up human agents for more complex cases.

Suzzane Amorin

The WhatsApp integration was a success. Customers can now check order statuses and warranties directly with the agent without having to call.

Victor Inche

Implementing it was easier than we thought. In less than a month, it was up and running, learning from every interaction.

Claudio Perales

Thanks to the agent, we reduced operational support costs by 40% and improved customer satisfaction indicators.

Mariano Noe

Frequently Asked Questions about AI Support Agents

Discover the most common questions and answers from the community:

An AI Support Agent is an intelligent tool designed to handle customer inquiries across multiple channels (chat, email, WhatsApp, social media), automating responses and resolving incidents in real time.

It can answer frequently asked questions, provide product or service information, manage support tickets, track orders, resolve basic technical issues, and even escalate more complex cases to a human agent.

Yes. One of its main advantages is that it operates without interruptions, offering constant attention even outside of business hours.

The AI ​​Support Agent connects with CRMs, ERPs, e-commerce platforms, ticketing systems, and messaging tools to provide accurate and up-to-date answers.

No. The goal is to complement human work by automating repetitive tasks and freeing up the team for complex cases that require empathy or negotiation.

Thanks to machine learning and natural language processing (NLP), the agent improves with each interaction, adapting to the customer’s style and optimizing their responses.

Yes. The AI ​​Agent is multilingual and can respond in different languages, making it easier to serve customers from different regions.

Reduce response times, improve customer satisfaction, lower operating costs, optimize support management, and provide real-time reporting for decision-making.

Integrates with web chat, WhatsApp, Messenger, email, SMS, and other digital platforms based on your business needs.

Yes. The system includes security protocols, data encryption, and access management, ensuring the protection of customer and company information.